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PRIVACY POLICY

Privacy Policy
 

Last updated: September 2026
 

Soulful Conversations respects your privacy and understands that the information you share with us may be personal.
 

This Privacy Policy explains how Soulful Conversations collects, uses, stores and protects personal information when you visit our website, contact us, subscribe to our communications, make a booking or participate in one of our services or experiences.

We aim to handle personal information with care, transparency and respect and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 

About Soulful Conversations

Soulful Conversations provides coaching, workshops, breathwork, retreats and related personal development and wellbeing experiences.

In this Privacy Policy, “Soulful Conversations”, “we”, “us” and “our” refer to Soulful Conversations and its owner, Tania Langridge.

For privacy enquiries, please contact:

Email: tania@soulfulconversations.com.au
Location: Queensland, Australia
 

Personal information we may collect

The personal information we collect depends on how you interact with Soulful Conversations.

It may include:

  • your name

  • email address

  • telephone number

  • information you provide through website forms or enquiries

  • booking and payment information

  • communication preferences

  • information you provide when subscribing to The Monthly Exhale

  • information you share when enquiring about or participating in coaching, workshops, breathwork or retreats

  • correspondence between you and Soulful Conversations

  • feedback and testimonials you choose to provide

  • technical information relating to your use of our website.

For some services, particularly breathwork, retreats or other experiences where safe participation needs to be considered, we may also ask you to provide relevant health or other sensitive information.

We only seek information that is reasonably necessary for the service or activity concerned.


How we collect your information

We generally collect personal information directly from you.

This may happen when you:

  • complete a form on our website

  • contact us by email, telephone, WhatsApp or social media

  • subscribe to The Monthly Exhale

  • book or enquire about a service

  • participate in a coaching program, workshop, breathwork session or retreat

  • complete a health or participation form

  • make a payment

  • provide feedback or a testimonial

  • otherwise communicate with us.

Our website and the third-party services we use may also collect some information automatically, such as browser, device, cookie or website usage information.
 

Why we collect and use personal information

We may collect, hold and use personal information to:

  • respond to your enquiries

  • communicate with you

  • provide and administer our services

  • manage bookings and payments

  • support your participation in coaching, workshops, breathwork and retreats

  • consider relevant health and safety information where appropriate

  • send The Monthly Exhale or other communications you have requested

  • maintain business and administrative records

  • improve our website, services and client experience

  • meet our legal and regulatory obligations.

We will not use sensitive information for unrelated marketing purposes.
 

Email and The Monthly Exhale

If you subscribe to The Monthly Exhale or another Soulful Conversations mailing list, we may use your name and email address to send you the communications you have requested.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

You can also contact us directly if you would like your subscription preferences changed.


Health and sensitive information

Some Soulful Conversations services may involve the collection of sensitive information, including relevant health information.

For example, health information may be requested before participating in certain breathwork practices or retreat experiences so that we can consider whether participation is appropriate or whether modifications or further professional advice may be needed.

We aim to collect only information reasonably necessary for the relevant purpose and handle sensitive information with additional care.
 

Payments

Payments may be processed through third-party payment providers.

Soulful Conversations does not generally receive or store your complete payment card details when payment is processed securely by a third-party payment provider.

Those providers may collect and process personal information according to their own privacy policies and terms.


How we store and protect information

Personal information may be held electronically through the systems and service providers we use to operate Soulful Conversations.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and any applicable legal or regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
 

Third-party service providers

Soulful Conversations uses third-party services to operate the website and business.

These may include providers involved in:

  • website hosting and website forms

  • email marketing

  • appointment scheduling and bookings

  • payment processing

  • video conferencing

  • electronic communications

  • document or cloud storage

  • business administration and analytics.

These providers may process or store personal information on our behalf and may have their own privacy policies and data-handling practices.

We aim to use reputable service providers and disclose only the information reasonably necessary for them to provide their services.
 

Overseas storage and disclosure

Some of the technology and service providers used by Soulful Conversations may store or process information on servers located outside Australia.

The countries involved may vary depending on the service provider and its infrastructure.

Where required by applicable privacy law, we will take reasonable steps in relation to overseas handling or disclosure of personal information.

Because technology providers may change where their infrastructure is located, we do not represent that all personal information will be stored exclusively in Australia.

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Website cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors interact with it and improve the website experience.

Some third-party services integrated with the website may also use cookies or similar technologies.

Your browser settings may allow you to control or disable certain cookies, although doing so may affect some website functionality.
 

Social media

If you interact with Soulful Conversations through social media platforms, information may also be collected and processed by the relevant platform according to its own privacy policy.

Please consider the privacy settings and policies of any social media platform you use.

Photographs, testimonials and personal stories

We respect the personal nature of the experiences shared through Soulful Conversations.

We will seek appropriate permission before intentionally using identifiable photographs, video, testimonials or personal stories for promotional purposes.

You may withdraw permission for future use by contacting us, although this may not always allow us to remove material that has already been lawfully published, distributed or printed.


Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making a correction.

In some circumstances, access may be restricted where permitted or required by law.

Requests can be sent to:

tania@soulfulconversations.com.au
 

Privacy concerns or complaints

If you have a question or concern about how Soulful Conversations has handled your personal information, please contact us in writing at:

tania@soulfulconversations.com.au

We will consider your concern and aim to respond within a reasonable timeframe.

If your concern relates to obligations under the Privacy Act and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.
 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on this website with the date it was last updated.
 

Contact

For questions about this Privacy Policy or how Soulful Conversations handles personal information, please contact:

Soulful Conversations
Tania Langridge
Email: tania@soulfulconversations.com.au
Queensland, Australia

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